Questions
FAQ
Is this a subscription?
No. Pay once for Canvas, Motion, or the Suite. You keep the apps — no account required to run them.
Do I need a license key to install?
Yes. The Windows installer asks for your product key and will not continue without a valid one. Suite keys (LSUI-…) unlock both Canvas and Motion; Canvas-only (LMAR-…) and Motion-only (LMOT-…) keys unlock that app. Trial keys (LTRI-…) unlock Suite for 3 days. Enter the key during setup so the apps open already activated.
How do updates work?
Canvas and Motion check for updates automatically (toggle in Preferences / Help). When a new build is ready they download it and ask to restart. The new version replaces the old install in place — your license and prefs stay. Suite (1.0.27+) installs the latest Canvas and Motion from the update server during setup when you’re online, so you shouldn’t need an immediate second update after Suite. Offline installs use a bundled fallback; each app still updates itself later.
Should I buy before downloading?
Yes for a clean purchase path: buy once, you’ll get a product key (and later an emailed download link). Soft launch: you can download the installer now, but setup will not finish without a valid key.
What’s new in Canvas?
Canvas 1.2.57 — Rotate button added to transform/scale tool box. See what’s new for the full list.
What’s new in Motion?
0.2.23 fixes fade-in/out diagonal directions (fade in rises BL→TR). Snap intervals hard-quantize; UI size scaling; safer multi-hour timelines; waveform follows fades; split-audio, undo/redo, precise cut, loop, and transition blocks.
Can I make postcards or prints from scanned artwork?
Yes. Clean paper with a scan pair (or single-scan polish), then use Make postcard / Make print for standard sizes at 300 DPI with optional mat and bleed. Export for print writes DPI metadata and offers a CMYK soft-proof for print shops and photo labs.
Does Canvas have version control?
Yes. Save named checkpoints and create branches from the Versions menu — they live inside your .lma project file (up to 24). Restore any checkpoint later, or lock the file so it can’t be edited by accident.
What’s the difference between Canvas and Motion?
Canvas (£34.99) is the deep stills editor — layers, scans, stickers & die-lines, print / postcard, flipbook GIF, Unreal maps, PSD, and high-quality export. Motion (£24.99) is the timeline video editor (cuts, titles, social framing, looks) — lighter today, growing over time. Suite (£49.99) is both and saves £10.
Do they work offline?
Yes. Editing stays on your machine and media isn’t uploaded to Lumari Studio. The only exceptions are the opt-in cloud AI tools (Generate image, Remove/Replace background, cloud enhance, cloud text commands) — those send the image or prompt to the AI provider you choose, and only when you run them.
What AI features are included, and are they free?
Canvas has AI image generation, background removal & replace, photo restore, upscale/enhance, smart object select, and natural-language text commands. Background removal, replace, and text commands work free with a free Hugging Face token; image generation runs on Hugging Face too (limited free credits) or your own key. Photo restore, upscale, object select, and the classic background remover run on your PC with no account. You can plug in your own OpenAI-compatible API (OpenAI, Groq, OpenRouter, Together, Ollama, LM Studio…) or your own background-removal / image endpoint in AI → AI settings. See the AI docs.
Windows says the app is unrecognised?
Windows SmartScreen may appear the first time you open an installer from a new publisher. Choose More info, then Run anyway. Once Lumari Studio releases are code-signed, that prompt goes away.
Is there a free trial?
Yes — a 3-day Suite trial (Canvas + Motion). Start from the trial checkout on this page; you’ll get a timed trial key by email. The clock starts the first time you activate it in the app (internet once), on 1 PC only. One trial per customer. When it ends the apps lock until you buy a full licence.
Do you offer refunds?
14 days, no questions asked. Email sales@lumari-studio.com and Lumari Studio will sort it.
Where are the how-to docs?
See Help → Documents for pricing, product keys, Canvas (scans, stickers & die-lines, flipbook GIFs, Unreal maps, shortcuts), and Motion (timeline, fades, export).
How do I contact you?
Email sales@lumari-studio.com or visit Support — there’s a Report a bug form that emails us directly.
